Refund & Return Policy

NOUZA's advertised guarantee allows you to request a return or refund within 30 days of delivery. If you are not satisfied, request a full refund under this guarantee; the existing offer is no questions asked. This guarantee is additional to, and does not replace, rights you may have for faulty, damaged or incorrectly supplied goods.

Use the support contact provided in your order confirmation. Include your order number, delivery date and the item concerned. Do not send a product back to an unconfirmed address. Ask support for the authorised return address and instructions, and keep proof of dispatch if a return is requested.

The advertised satisfaction guarantee is intended to let you try the product; opening it does not by itself cancel that guarantee. Do not reuse or resell returned personal-care products. Any return-shipping responsibility must be disclosed by support before you send an item. This website does not advertise a prepaid return label or promise that original shipping fees are refundable in every case; mandatory legal entitlements take priority.

Contact the order-support channel promptly with the order number and a description of the problem. Photographs of packaging or damage can help resolve the issue, but statutory remedies must not be denied solely because you did not take a photograph. Keep the product and packaging until you receive instructions. You may be entitled to replacement, repair or refund depending on applicable law.

Approved refunds are returned to the original payment method unless another lawful method is agreed. Support should confirm the approval and processing status. Your bank or payment provider may require additional time to display the credit; this website does not state a guaranteed bank-processing timeframe. If a credit is missing, contact the order-support channel with the refund confirmation.

If you wish to cancel an order, contact support as soon as possible. An order already dispatched may need to be handled as a return. Applicable cooling-off rights and exceptions for sealed hygiene goods depend on the customer's jurisdiction and circumstances. No policy wording limits rights that cannot legally be waived.